Your privacy matters to us. This page explains exactly what information jiliuu collects, why we collect it, how it is used, and what rights you have as a user in the Philippines. Please read this carefully before registering or using any feature on the platform.
When you register on jiliuu, we collect basic account information including your name, date of birth, email address, and mobile number. During the account verification process, we may also request a government-issued ID to confirm your identity in compliance with Philippine regulations. When you make deposits or request withdrawals, we collect transaction details such as payment method, amount, and timestamps. We also collect device and usage data — including your IP address, browser type, and pages visited — to help us improve platform performance and detect suspicious activity. All data collection is limited to what is necessary to operate your account and comply with applicable Philippine laws. We do not collect sensitive personal information beyond what is required for identity verification and payment processing.
The information we collect is used primarily to create and manage your account, process transactions, and provide access to platform features. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and important policy updates. Usage and device data helps us identify technical issues, prevent fraud, and ensure the platform runs smoothly for all Filipino users. We may use anonymised, aggregated data for internal analytics to understand how players interact with the platform and improve our services over time. jiliuu does not use your personal data for unsolicited marketing without your consent, and you may opt out of non-essential communications at any time by contacting our support team. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
jiliuu shares your personal data only with trusted service providers who assist in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required by law or when necessary to protect the rights and safety of our users. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change in advance. We do not share your data with advertisers, data brokers, or any unrelated third parties. Any sharing of data beyond what is described here will only occur with your explicit prior consent.
jiliuu uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that sensitive information such as passwords and payment details cannot be intercepted in transit. We maintain strict internal access controls, meaning only authorised personnel with a legitimate need can view your account information. Our systems are regularly monitored and tested to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws. While we take every reasonable precaution, no system is completely immune to risk, and we encourage you to use a strong, unique password and keep your login credentials confidential at all times.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum period as required by financial regulations and anti-money laundering rules applicable in the Philippines. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, subject to any mandatory retention periods. Data that is no longer required for its original purpose and is not subject to a legal retention obligation will be securely deleted or anonymised. You may contact our support team at [email protected] to enquire about the specific retention period applicable to your data. We review our data retention practices regularly to ensure they remain proportionate and compliant with current regulations.
As a user based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information held by jiliuu. These rights include the right to be informed about how your data is collected and used, the right to access a copy of your personal data, and the right to correct any inaccurate or outdated information in your account. You also have the right to object to the processing of your data in certain circumstances, and the right to request erasure of your data when it is no longer necessary for the purpose it was collected. To exercise any of these rights, please contact our support team by email at [email protected] with a clear description of your request and sufficient information to verify your identity. We will respond to all data subject requests within a reasonable timeframe and in accordance with our obligations under Philippine data protection law.
jiliuu uses cookies and similar technologies to maintain your session, remember your preferences, and help us understand how the platform is being used. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in or use core features. We may also use analytics cookies to collect anonymised data about page visits and user behaviour, which helps us improve the platform experience for Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some functionality. We do not use cookies to track your activity across unrelated third-party websites or to serve targeted advertising. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable privacy standards and user expectations.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine regulations. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will notify registered users through the platform where reasonably practicable. Your continued use of jiliuu after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have any questions or concerns about this policy or how your data is processed, please reach out to our support team at [email protected]. For related information, you may also review our Terms and Conditions and Responsible Gaming pages.
Our support team is ready to help with any privacy-related enquiries. You can also visit our FAQ page for quick answers about your account and platform features.